Frequently Asked Questions

Everything you need to know about shopping with Jo Borkett.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within major metropolitan areas. Regional deliveries may take up to 7 business days. You will receive a tracking number via email as soon as your order is dispatched.

What is your return policy?

We offer a 14-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned unless faulty.

How do I know which size to choose?

Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for specific advice.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), as well as secure digital payment options like PayGate, Ozow, and PayJustNow for interest-free installments.

Do you offer international shipping?

Currently, we primarily ship within South Africa. For international inquiries, please contact our customer service team directly to discuss shipping rates and availability for your specific location.

How do I care for my Jo Borkett garments?

To ensure the longevity of your pieces, please follow the specific care instructions on the internal garment label. Most of our high-quality fabrics require a cold hand wash or professional dry cleaning.